Our return policy is simple. Our work comes with a limited warranty. If you are not satisfied with your piece we will repaint, or repair your work if possible. If this cannot be done we will create another piece. There are no refunds on any order that is custom made. If you have purchased a product and there are errors in spelling in your order or any other error you will be responsible for purchasing another piece. Customer service is our number 1 value and we take great pride in satisfying our customers. If you are not satisfied with your purchase for any reason, just contact us by phone or email to get a return on track and return your item within 30 days of delivery to you. We will refund your full purchase price of the item (Not custom made). If you wish to return your item after 30 days, a merchandise credit will be issued. The item must be returned in the original packaging and cannot appear used or be damaged or abused in any way in order to receive a full refund. Shipping and handling are not refundable. Items must be returned by a prepaid/insured traceable source, such as, FedEx, UPS or USPS Priority Mail. We are unable to accept returns after 60 days. All custom items are final sale. I.e. Helmet Shields, Imprinted or Embroidered Items etc.
To Return Items:
1. Send the item in its original packaging.
2. Pack the item carefully so that it will not be damaged during the return
shipping process. Include a copy of your invoice and the Reference #.
3. Use a secure shipping method to send the item so that it can be tracked. We are not responsible for items lost during shipping, and cannot process your return until the item is received back at our return center.
All returns should be sent to the following address:
P.O. Box 249Olivia, NC 28368-0249